You’re likely already aware that your employees impact client satisfaction.
Have you heard of the “Spillover Effect” which explains the connection between employee engagement and customer engagement?
Today I read a fantastic post on positive employee engagement. Here is an excerpt:
For the mantra of “happy employees equals happy customers” to be real, companies should seek to foster emotionally engaged employees, because it will be these employees whose experience will “spill over” to help create emotionally engaged customers.
The post gives some great detail. My all-time favorite resource about the concept of engagement is “The Power of Full Engagement” by Tony Schwartz & Jim Loehr. But….if you already have a pile of books awaiting your attention and would prefer listening to an audio about engagement for entrepreneurs, I recommend this powerful interview with Tony Schwartz.
Do you have certain practices to help engage your employees? If so, I’d love to hear about them!
